These Terms and Conditions (“Terms”) govern your use of services provided by Vallen (“we”, “us”, “our”), including messaging and communication services. By engaging our services, using our platform, or submitting your details through our website, you agree to these Terms.

Messaging Consent

As a user, you must explicitly consent to receive messages from Vallen. Consent can be given through various channels including, but not limited to, our website sign-up forms, paper forms, or verbally through customer service interactions.

Message Types and Frequency

Messages sent by Vallen may include alerts, reminders, promotional offers, updates, and other relevant communications. Message frequency may vary depending on your interaction with our services and your preferences.

Data Rates and Charges

Standard carrier charges may apply to any messages sent or received. These charges are determined by the recipient’s mobile provider.

Opt-Out Instructions

To discontinue receiving messages from Vallen, you can reply STOP to any of our messages at any time. This will unsubscribe you from our SMS communications.

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your data. It can be found here: https://vallen.io/privacy-policy

Message Delivery

Vallen does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility.

User Obligations

When using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.

Compliance with Laws

You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.

Subscription

Your subscription includes Jarvis (your AI receptionist), a professionally built Smart Website, the Review & Referral System, access to the Vallen platform (web and mobile), a dedicated business phone number, your business domain name, website hosting, maintenance, security, and ongoing software updates.

Billing

Subscription fees are billed weekly in advance at the rate agreed to when you sign up. Payments are processed securely through Stripe and automatically renew until cancelled. If your subscription price changes, you'll be notified in advance before the new rate takes effect.

Usage-Based Charges

Phone calls, SMS messages, and AI usage are charged separately from your subscription based on your actual usage. Current usage rates are available at the following links and may change from time to time.

Phone & SMS Usage: https://help.gohighlevel.com/support/solutions/articles/48001223556-lc-phone-pricing-billing-guide

AI Usage: https://help.gohighlevel.com/support/solutions/articles/155000006652

Usage charges are deducted from your wallet balance. If your wallet balance falls below your selected Auto Top-Up threshold, your nominated payment method will automatically top up your wallet according to your selected settings.

Cancellation

You may cancel your subscription at any time by providing at least 4 weeks' written notice. Your subscription will remain active during the notice period, and weekly subscription fees will continue to be charged. Your subscription will end once the 4-week notice period has expired. Cancellation notices must be submitted in writing to [email protected]

Vallen may suspend or cancel your subscription immediately for non-payment, unlawful use, or a material breach of these Terms. Otherwise, Vallen will provide at least 4 weeks' notice before cancelling your subscription.

Ownership of Platform & Website

Your subscription provides access to the Vallen platform and the features included with your subscription, including your website. Unless otherwise agreed in writing, all websites, software, automations, workflows, templates, designs, and other materials created by Vallen remain the property of Vallen.

If your subscription ends, access to the Vallen platform, the website provided as part of your subscription, and the associated services will cease. Ownership of any website or related assets may only be transferred under a separate written agreement.

Intellectual Property

All software, automations, workflows, templates, designs, processes, and other materials created by Vallen remain the intellectual property of Vallen unless otherwise agreed in writing.

Refund Policy

Nothing in these Terms limits your rights under the Australian Consumer Law. Except where required by law, subscription fees and usage charges are non-refundable.

Chargebacks and Payment Disputes

If you believe a charge has been made in error, please contact Vallen before initiating a chargeback so we have an opportunity to resolve the issue. We reserve the right to submit evidence of contract acceptance, platform usage, and delivery documentation in response to all disputes. If a chargeback is filed fraudulently, Vallen may pursue recovery for the amount owed plus any associated legal or collection fees.

Delivery of Services

Initial setup services are considered complete once all of the following have occurred:

The client’s website has been completed and delivered.
Platform and automation setup has been completed.

Login assistance and onboarding support may be provided but are not a prerequisite for fulfillment.

Free Trials and Promotions

From time to time, Vallen may offer free trials or discounts. During a trial, limited setup may occur for information gathering purposes. Full services are only rendered once billing begins. Promotional offers and discounts affect pricing only and do not modify these Terms unless expressly stated.

Payment Failures and Service Suspension

If a payment fails, we will attempt to process the payment up to 4 times over 3 weeks. If payment is not received within 28 days, your account and platform access may be suspended until the outstanding balance is paid.

Account Suspension

Vallen may suspend access to the Services where necessary for maintenance, security, non-payment, or investigation of suspected misuse. Where practical, reasonable notice will be provided.

Consent and Agreement

By purchasing any services from Vallen or checking the agreement box at checkout, you confirm that:

- You have read, understood and agreed to these Terms.

- You accept our Refund Policy, subject to your rights under the Australian Consumer Law.

Limitation of Liability

Vallen is not liable for any indirect, incidental or consequential loss arising from the use of the Services, except where liability cannot be excluded under applicable law.

Customer Responsibilities

Clients are responsible for providing accurate information, maintaining access to their accounts, complying with applicable laws, and ensuring they have the necessary rights to any content supplied to Vallen. Clients are responsible for keeping their login credentials secure.

Changes to Services

Vallen may improve, modify, replace, or discontinue features of the Services from time to time.

Changes to Terms and Conditions

Vallen reserves the right to change these Terms and Conditions at any time. Continued use of the Services after the updated Terms take effect constitutes acceptance of the revised Terms. Changes will be communicated through our website or direct communications where feasible.

Contact Information

For any queries or concerns regarding these Terms and Conditions, please contact Vallen at [email protected]