Vallen (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with Australian law, including the Privacy Act 1988. This policy explains how we collect, use, and manage your personal information when you interact with us, including through our website, advertisements, and services.

Information We Collect

We may collect personal information that you provide to us, including your name, phone number, email address, location such as your suburb or city, business-related information, and any other information you choose to submit through forms or communications with us.

How We Collect Information

We collect your personal information when you submit a form through our website or advertisements, including platforms such as Meta or Google, when you contact us via phone, SMS, or email, when you engage with our services, or when you interact with our systems and websites.

How We Use Information

We collect and use your information to respond to enquiries, provide and deliver our services, communicate with you about your enquiry or relevant services, manage our internal systems and customer relationships, process payments, improve our services and marketing, and comply with legal obligations.

Marketing Communications

By providing your contact details, you consent to receive communications from us where permitted by law, including service-related communications and, where applicable, marketing communications.

Payments

If you purchase services from us, you may be required to provide billing details such as your name, billing address, and payment information. Payments are processed securely through a third-party provider, Stripe. We do not store your full payment card details, and all payment processing is handled in accordance with Stripe’s security standards and privacy practices.

Cookies and Tracking

We may collect information about how you interact with our website and advertisements using cookies and similar technologies. This may include your IP address, browser type, device information, pages visited, and actions taken on our website.

We may use third-party services such as Meta and Google to analyse this information and deliver relevant advertisements. These providers may use cookies or similar technologies to show you ads based on your interactions with our website or other websites.

You can control or disable cookies through your browser settings.

Disclosure of Information

We may disclose your personal information to trusted third-party service providers that assist in operating our business, including CRM and automation providers, AI service providers, payment processors, advertising platforms, website hosting providers, and communication providers.

We do not sell your personal information.

Overseas Data

Some of our service providers may store or process your personal information outside Australia, including in countries where they operate their infrastructure. We take reasonable steps to ensure these providers handle your information in accordance with applicable privacy laws.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. However, no system or method of transmission over the internet is completely secure.

Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

Complaints

If you have a concern about your privacy or believe your information has been mishandled, you may contact us and we will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to This Policy

We may update this Privacy Policy from time to time, and the most current version will always be available where this policy is published.

Contact

If you have any questions, requests, or complaints, you can contact us at:

Vallen
Email: [email protected]