Review & Referral System

Turn completed jobs into more reviews, more referrals and more repeat customers.

Every completed job is an opportunity to grow your business. Simply add your customer's details once, and Vallen's automated follow-up funnel takes it from there - helping you generate more 5-star reviews, referrals and repeat business without any extra admi

See a short demo below

FAQ | Review & Referral System

What is the Review & Referral System and how does it work?

You'll receive a private Review & Referral page that's only accessible to you. Simply bookmark it on your phone or computer.

After each job, enter your customer's name and mobile number and press Submit. Everything else happens automatically.

Your customer receives a review request, followed by reminders if needed. Happy customers are encouraged to leave a Google review, while unhappy customers are directed to private feedback first.

After the review sequence, they'll occasionally receive reminders about your return customer offer and referral offer.

Once you've added a customer, the system runs automatically.

How does this help me get more work?

Your previous customers are your best source of future business. They already know your work and are the most likely to leave a review, hire you again or recommend you to others.

Over time, this builds trust, strengthens your online presence and helps generate more work without spending more on advertising.

How do I use the Review & Referral System?

After each job, enter your customer's first name and mobile number, then press Submit.

Can I upload previous customers?

Yes. In fact, we recommend it.

The reviews, repeat business and referrals are often already there—you just need a system that consistently asks for them. Your previous customers are your warmest leads because they've already experienced your work.

By adding them to the system, you can turn jobs you've already completed into more Google reviews, repeat customers and referrals with almost no ongoing effort.

Many businesses generate their first batch of reviews by uploading previous customers.

Do I have to enter every customer manually?

Yes - but only once per customer.

It takes less than a minute to enter their name and mobile number. From there, the system automatically follows up for reviews, repeat business and referrals over the next 12 months.

What happens if a customer leaves a bad review?

When we send your customer a review request by text, it includes a link to leave a Google review. When they click the link, they're first taken to a simple page where they're asked to rate their experience.

If they choose 4 or 5 stars, they're taken straight to your Google review page to leave a review. If they choose 3 stars or below, they're taken to a private feedback form instead.

This helps protect your online reputation.

What offer should I give my customers?

During onboarding, we'll help you choose a simple return customer offer that suits your business. Most businesses choose something like "10% off your next job with us".

How do Google reviews help my business?

Google reviews are one of the first things potential customers look at when deciding who to hire. More reviews and a higher rating build trust, making people more likely to choose your business over a competitor.

They also help improve your visibility in Google Search and Google Maps, making it easier for people to find you when they're looking for your services.

The more genuine reviews you earn, the stronger your online reputation becomes and the easier it is for new customers to choose you.

Will this annoy my customers?

The system is designed to avoid that. Customers receive a maximum of four review requests, which stop as soon as they leave a review. After that, they'll only receive one friendly message every 2–3 months with your return customer offer. Customers also have the option to opt out of future messages at any time, helping keep the follow-up helpful rather than intrusive.

How does this pay for itself?

One extra job can easily cover the monthly cost. More Google reviews help you win more work, while repeat customer and referral reminders help generate business from customers you've already paid to acquire. Over time, the system helps you generate more enquiries without relying as heavily on paid advertising.

Want to schedule a time to talk?

See everything we do to help you grow your business so you can implement it yourself or let us do it for you.

What the Setup process looks like

1.

Strategy Call

(20 mins)

We’ll walk you through the system, learn about your business and answer any questions before getting started.

2.

System Build

(7–10 days)

Once you complete a short onboarding form, we’ll build your website, Jarvis, and automations.

3.

Launch & Handover Call

(25 mins)

We'll show you how everything works, answer any final questions and get you live.